Return & Refund Policy

Effective Date: July 2026

At Simoryt, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy, which explains the conditions, procedures, and timelines for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

Most new and unused products may be returned within 30 calendar days of the delivery date.

To qualify for a return, the item must:

• Be in new and unused condition.

• Be free from signs of wear, damage, stains, odors, or alteration.

• Include all original packaging, tags, accessories, and any promotional items received with the purchase.

• Be accompanied by proof of purchase, such as the order confirmation or receipt.

Returns that do not meet these conditions may be declined or subject to a partial refund where permitted by applicable law.

2. Items That Cannot Be Returned

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Final sale or clearance items marked as non-returnable.

• Gift cards.

• Personalized or customized products.

• Items that have been used, washed, altered, or damaged after delivery.

• Products returned without prior authorization when required.

• Products missing original tags or packaging.

3. Return Request Process

Before sending any item back, please contact our customer support team to request return authorization.

Please include:

• Order number

• Customer name

• Email address used for the purchase

• Reason for the return

• Photos of the item if it is damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions if your request is approved.

Returns sent without authorization may experience delays in processing.

4. Return Shipping

Unless the item is incorrect, damaged upon arrival, or defective, customers are responsible for the return shipping costs.

For approved returns involving shipping damage, manufacturer defects, or fulfillment errors, Simoryt may provide an appropriate resolution in accordance with the circumstances.

We recommend using a shipping service that includes tracking information, as we cannot guarantee receipt of returned packages without tracking.

5. Inspection and Processing Time

After we receive your returned item:

• Inspection is generally completed within 3–5 business days.

• During peak periods, inspection may require additional processing time.

If additional information is needed, our customer support team will contact you.

6. Refund Policy

Once the returned item passes inspection, the refund will be approved.

Refunds are issued to the original payment method used for the purchase.

Refund Processing Time

• Refund approval: within 3–5 business days after inspection.

• Financial institution processing: 5–10 business days, depending on your payment provider.

Actual posting times may vary according to your bank or card issuer.

Original shipping charges are generally non-refundable, except where required by law or when the return is the result of our error.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during delivery,

• Defective,

• Incorrect, or

• Missing parts,

please contact us within 7 calendar days of delivery.

To help us investigate your request, please provide:

• Order number

• Description of the issue

• Clear photographs of the item

• Photos of the shipping package and shipping label when applicable

After review, we will determine the most appropriate solution, which may include:

• A replacement,

• A refund,

• A partial refund where appropriate, or

• Another reasonable resolution.

8. Exchange Policy

We currently accept exchanges for eligible items.

Exchange requests must:

• Be submitted within 30 calendar days of delivery.

• Meet all return eligibility requirements.

• Be for the same product in another available size, color, or approved replacement when applicable.

If the requested replacement item is unavailable, we may offer:

• A refund,

• Store credit (where available), or

• An alternative product with the customer's approval.

Replacement items will be shipped after the returned item has been received and successfully inspected.

Customers may be responsible for any applicable price difference between exchanged products.

9. Restocking Fee

No restocking fee is charged for eligible approved returns.

However, if a returned item is received in a condition inconsistent with the stated return requirements (such as missing components, damaged packaging, or signs of use), we reserve the right, where permitted by applicable law, to:

• Decline the return, or

• Apply a reasonable partial refund based on the condition of the returned merchandise.

10. Refused or Undeliverable Orders

If an order is returned because:

• The shipping address provided was incorrect,

• The package was refused,

• The shipment was unclaimed, or

• Delivery could not be completed due to customer-related reasons,

the original shipping charges are non-refundable.

Additional shipping charges may apply if the customer requests the order to be reshipped.

11. Order Cancellation

Orders may be canceled before they have entered processing or shipment.

If an order has already been shipped, it can no longer be canceled and must follow the standard return procedure after delivery.

If payment has already been processed for an eligible cancellation, refunds will be issued to the original payment method.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Support Team.

Simoryt Customer Support

Email: [email protected]

Phone: +1 (813) 270-3434

Business Address:
7414 Clary Sage Ave
Tampa, FL 33619
United States

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed

We are committed to reviewing all return and refund requests fairly and responding as promptly as possible.